Return & Refund Policy
Items purchased from Blow Pop Inflatable Designs are custom-made and printed just for you. We're always happy to assist if the size or item you've ordered isn't right.
Sending Custom merchandise back to us for a refund or exchange
Would you like a refund or exchange? It's easy! Please contact us through the email at decorinfo@blowpopinflatabledesigns.com within 15 days, and we will be happy to assist you. Make sure to indicate your order number, a description of the problem, and whether you want a refund or an exchange.
Returns can be done for all qualifying orders, and requests must be submitted within 15 days of the expected delivery date. Orders placed between November 1st, and December 31st can be exchanged or returned until January 31st. For apparel merchandise, items must be unworn and unwashed. Your order will be refunded except for the original shipping fees paid on the order. If an item has already been exchanged, it is no longer eligible for a return for a refund.
If we have made an error, please let us know and we will reimburse the entire order or send you the correct items immediately. If the product is no longer wanted, and you want a refund, we can still reimburse the order but will not be able to refund the shipping cost. If you would like an exchange instead, we will send it out free of charge.
Blow Pop Inflatable designs reserve the right to deny exchanges, returns, or refunds, including but not limited to preventing fraud, suspected fraud, or abuse. Returns valued at greater than $250 (before any discounts) are subject to a restocking fee of 20.00%.
Please only send packages back to us if we have requested it through email.
Missing Package:
If an item is lost in shipping and not marked as delivered by USPS, we will cover reshipping costs of the goods. We send us an email with your name and order number. We will always reship using the shipping speed chosen at checkout.
If USPS has marked the package as delivered to the address entered at checkout but you have not received it, please call USPS and open a case for non-receipt of product and send us the case number. If the item is not redelivered to you within 10 business days of sending the case number to us, we will reship at no charge.